Frequently Asked Questions
NO!! Due to the amount of items offered online it is quite impossible for us to have them all on our floor. However, each item online can be ordered brand new. Once it arrives to us you can have it delivered (additional fee) or pick it up for free from one of our stores!
Website products are all 100% new and special ordered and we offer in-home delivery and installation! Over 85% of what you find in-store is brand NEW directly from an authorized manufacturer and opened and inspected fresh out of the box/packaging. The other 15% could be factory closeouts, showroom samples, damaged in freight pieces, or discontinued items. Any damaged pieces we receive are taken directly to our repair warehouse to be fixed. Any item that you see in our stores can be purchased and taken home in the same day or scheduled for delivery.
Orders can take up to 3 WEEKS or even 6 MONTHS depending on manufacturer availability. (Some Ashley items do not take this long.) Please call (336-248-2646) or email (contact@tdffurniture.com) before placing your order to find out estimated availability time. If you need furniture faster please visit one of our 5 stores, we update our floor inventory weekly and you can take it home same day or schedule delivery!
Refunds are available IF the item(s) have not been shipped or delivered to our store. Your entire order will be refunded and you will be notified by email, the only thing that won't be refunded is the 2% credit card processing fee that we cannot control.
Short answer: YES.
At our business, we understand the need for efficiency and reliability when it comes to delivering your items, wherever you may be. To accommodate this, we're proud to offer out-of-state deliveries via trusted third-party carriers.
To get started, simply contact us (contact@tdffurniture.com) and we'll provide you with a detailed quote for your items. Following this, an invoice will be promptly emailed to you. The shipping payment will be collected by the carrier on the date of delivery.
Once your item(s) have been collected by the third-party carrier, you will be provided with a tracking number so you can monitor the progress of your delivery. Please note that the duration of the delivery will be determined by the third-party carrier, as they will be in full control of the transportation process once the item leaves our store. As such, we wouldn't be responsible for any delays or issues that occur after the item is in the carrier's possession.
We've streamlined the process to ensure a seamless and satisfactory experience for you. Don't hesitate to reach out for any further queries. We're here to make your out-of-state purchases as easy as possible!
Once your order arrives, you will be contacted and you can then schedule a pickup or set up a date and time for delivery. The delivery will be an additional charge and is calculated based upon your distance from our store.