After your order is placed it is sent to the manufacturer to begin the fulfillment process. Therefore, we are not able to accept cancellations. We may at our discretion, make an exception in which case a cancellation fee of 25% of the purchase price will be charged. We also can offer in-store credit if the situation warrants it! Thank you for your understanding.
(This policy is for any new order placed on 6/4/2021 and beyond.)
To learn more about the status of your online order please reach out to us at (336-248-2646) and ask for our Online Sales Manager Jodi. If she is unavailable, another representative will be able to help you. We can then give you an estimated time of arrival. Please understand that these are estimated by looking at the data we are given from the manufacturer themselves and it can change due to any unforeseen circumstance on their end. We contact our manufacturers weekly to get our orders and products in as fast as possible! Please keep in mind, we do not make the furniture, we sell the furniture at affordable prices!
NO RETURNS on Upholstery after the day it is Picked Up or Delivered. All Case goods must be returned within 48 Hours with a receipt. Mattresses can NOT be returned. All Special/Online Orders after delivery can be returned with a 25% restocking fee.
Each item is opened and carefully inspected by our wonderful team of authorized warehouse personnel upon arrival to our store. Once we have inspected it you will be contacted to schedule a pickup or a delivery. There is a delivery fee that is added and varies depending on distance from our store. Once we deliver your product(s) please check for any noticeable damages or defects and notify the delivery driver immediately. If the delivery driver can not correct the issue at the time of delivery we will return the item to TDF Furniture and have our Item Repair/Quality Assurance Manager evaluate and restore or factory repair the item(s). Then, we will redeliver the item to you free of charge, unless our Repair/Quality Assurance Manager and/or the manufacturer feels the item(s) is of normal acceptable quality.
Please allow our management enough time to evaluate and fix the item(s) you are returning. If needed, we may send out a member of our team to your house to solve the problem. This policy is for the day of delivery only, we can not be sure of how damages arose after days and weeks of acceptance.