Online Policies

Cancellation Policy/Refund Policy:

Refunds are available if the item(s) have not been shipped or delivered to our store. Your entire order will be refunded and you will be notified by email, the only thing that won't be refunded is the 2% credit card processing fee that we cannot control. Thank you for your understanding!


Order Status:

Fulfillment Times Longer Due to COVID-19

Our normal flow of inventory and special orders continue to be impacted by COVID-19 as manufacturers are working through production backlogs and raw material shortages. As a result, product shipping times are longer than normal. Every online order is special ordered and is not currently in our store. Orders can take up to 4 WEEKS or even 8 MONTHS depending on manufacturer availability. (Some Ashley items do not take this long.) Please call (336-248-2646) before placing your order to find out estimated availability time. If you need furniture faster please visit one of our 5 stores, we update our floor inventory weekly and you can take it home same day or schedule delivery! Arrival dates are largely unknown, unreliable and may change! We are working hard to ensure your product ships as quickly as possible! Remember... We do not make the furniture ourselves! Thank you for your understanding.


If you need furniture faster, please visit one of our 5 Locations where you can shop off of our floor from one over 50 brands and take home in the same day. Delivery and financing is also available!

 

Shipping/Delivery/Pickup:

Once your order arrives, you will be contacted and you can then schedule a pickup or set up a date and time for delivery. The delivery will be an additional charge and is calculated based upon your distance from our store.

 

Return Policy:
In-Store: NO RETURNS on Upholstery after the day it is Picked Up or Delivered. All Case goods must be returned within 48 Hours with a receipt. Mattresses can NOT be returned.

Online: All Special/Online Orders after arrival to TDF can be returned with a 20% restocking fee. Store credit can be offered if the situation warrants it. (Bypass fee if order hasn't started production with manufacturer)

Damage/Broken Policy
Each item is opened and carefully inspected by our wonderful team of authorized warehouse personnel upon arrival to our store. Once we have inspected it you will be contacted to schedule a pickup or a delivery. There is a delivery fee that is added and varies depending on distance from our store. Once we deliver your product(s) please check for any noticeable damages or defects and notify the delivery driver immediately. If the delivery driver can not correct the issue at the time of delivery we will return the item to TDF Furniture and have our Item Repair/Quality Assurance Manager evaluate and restore or factory repair the item(s). Then, we will redeliver the item to you free of charge, unless our Repair/Quality Assurance Manager and/or the manufacturer feels the item(s) is of normal acceptable quality. We also can have a third party repair service called "Furniture Pros" that can be sent out to help, if the situation warrants! This policy is for the day of delivery only, we can not be sure of how damages arose after days and weeks of acceptance.


(Updated 6/7/2021)